Do YOU Have A Support Desk Or Just Use Email?
January 16, 2008 · Print This Article
We, as marketer’s…are going to receive emails from time to time. But what do you use? A support desk, or just conventional email?
Here’s a question though, how many emails that have been sent to you, are caught up in the SPAM filters? My guess is that there will be quite a few! Imagine how many emails could possibly be from one person who is now wondering if your in fact ignoring them. It’s not something that I’d like to happen, it could ruin your reputation…then where do you go from there?
If only you had a support desk, all the communicating is done via that. There is now no way that emails are caught up in the filters, and for people to think that they have been ignored. A well know eBay powerseller has recently just aquired his own support desk, because of this very problem.
Not only is it better communication, but the whole ‘chat’ is stored. You can easily see what you and the other party have said previously. So, what are you thinking? Do you need to get your hands on a support desk now?…
Well, there’s some good news. I’m soon to release a report, well…it’s more a guide explaining how to setup your own support desk and customise it. More on this in the coming days though.
I’d love to hear your thoughts, so please leave them below…
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